HOSTNEED offers a clear, time-bound refund window on eligible hosting plans. No mysterious delays, no hidden exclusions — just honest rules stated upfront.
If you're planning to request a refund, these are the three figures that matter. Everything else on this page is detail.
Your refund request must be submitted within 3 calendar days of the original purchase. Requests made after this window cannot be processed.
A 15% processing charge is deducted from the original payment. This covers payment gateway fees, setup, and administrative costs.
Payments made after the invoice due date carry a 20% late fee. This applies to renewals and outstanding invoices.
A concrete example with real numbers, so there's no confusion about how the refund charge is applied.
Say you paid ৳1,000 for an eligible hosting plan. Within the first 3 days, you request a refund.
HOSTNEED deducts a 15% processing charge — that's ৳150. The charge covers payment gateway transaction costs, initial server provisioning, and administrative handling of the refund.
You receive the remaining ৳850 back through your original payment method, typically within 48–72 hours of approval.
This is the same calculation applied to every refund request. No surprises, no variation.
Refunds are straightforward once you know which items qualify. Here's the full breakdown — one column for eligible, one for non-refundable.
The process is short. Do it from your client area in a couple of minutes.
Sign in to your HOSTNEED dashboard at my.hostneed.com.
Create a support ticket, select the Billing department, and choose Refund Request.
Provide your invoice number and confirm the account holder name on record.
After approval, funds are returned to your original payment source within 48–72 hours.
To keep services running for everyone and cover administrative overhead, HOSTNEED applies a late fee on overdue invoices.
If an invoice remains unpaid after its due date, a 20% late fee is added to the outstanding amount. This fee is applied once the grace period on the invoice ends.
Late fees are not refundable and cannot be waived. To avoid them entirely, ensure invoices are paid on or before their due date.
Consistent non-payment can result in service suspension and, in extended cases, account termination with data deletion. Please treat renewals as a priority to avoid service interruptions.
If you're within the refund window and want to confirm eligibility before submitting, reach out. We'll tell you exactly what to expect — no guesswork.
